Equip’s Office Hours feature lets team members define when they’re available—and when they’re not. This helps reduce after-hours interruptions and lets participants (the people receiving support) know what to expect. If a participant @mentions someone outside their set hours, an automatic away message is posted in the chat to let them know. This is especially helpful for participants (the individuals receiving support, such as students or clients) who may reach out late at night or during off days.
🕓 Enable Office Hours
Click your profile photo or avatar in the top-right corner
Select My Profile
Click Edit Profile & Settings
In the left-hand menu, select Availability
Toggle Enable Office Hours to turn the feature on
💬 Create or Edit Your Away Message
In the Away Message box, type the message you want others to see
This will display automatically if you’re contacted outside your hours
You can include links, contact info, or emergency instructions
A default message will be used if you don’t customize it
📅 Set Your Weekly Availability
Check the box next to each day you’re available
Choose your From and To times for each selected day
Make sure the From time is earlier than the To time
Click Save at the bottom to apply your changes
✏️ Update Office Hours Later
Repeat the steps above to access Availability Settings
Adjust your hours or message as needed
Don’t forget to Save your updates
Equip Tip: Equip doesn’t block messages after hours—but it does protect your time. Use Office Hours to communicate boundaries clearly while staying supportive.