Equip: Independence Companion is the older mobile app experience. Equip has released a new mobile app experience with updated views for team members and participants.
š± What is changing
The new app uses updated Equip branding and has a green background in the app store.
Team members and participants have separate mobile experiences based on their role.
The new app includes updated navigation, mobile workflows, and setup prompts.
ā³ Current Companion users
Customers who are still using Equip: Independence Companion should continue using it until their organization changes over to the new app.
ā New app approval
Your organization needs access to the new app enabled before people can sign in. Ask your administrator to confirm the rollout with the Equip team. There is no Mobile - Forward Access switch available on the current Account Settings > Mobile page.
ā¬ļø Download steps
Open the App Store or Google Play.
Search for Equip: Independence.
Choose the new Equip app with the green background.
Install the app and sign in with the email connected to the Equip account.
š Retirement date
Follow the migration date and app instructions confirmed by your organization and the Equip team. Confirm access to the new app before removing Companion.
š” Best practices
Do not ask current customers to delete Companion until their organization changes over.
Share the new team member and participant articles with customers who are preparing for the updated mobile experience.
Confirm access before training so users can sign in successfully.