Login email addresses in Equip are used to find the correct account during sign-in. If a user’s Microsoft or Google identity changes, their Equip login email may also need to be updated so authentication continues to work correctly.
📄 How It Works
Equip asks users to enter an email address before showing available sign-in options.
For email/password users, the Equip email is the address used for sign-in and password reset.
For SSO users, the Equip login email needs to match the email or username returned by Google or Microsoft.
Some email changes can be made directly in Equip. Others, especially users associated with multiple accounts, may require Request Email Update.
⚙️ Update Your Own Login Email
Open your profile photo or initials in the top-right corner.
Select Settings.
Open Authentication.
Update the email address in Email Address & Password, if the field is editable.
Select Save.
⚙️ Update a Team Member or Participant Login Email
Open the user’s profile in Equip.
Select Edit Profile or open the user’s settings.
Go to Authentication or Access, depending on the profile area shown for your account.
If the email field is editable, update the address so it matches the user’s current login identity.
If Equip shows Request Email Update instead, select it to open Support with a pre-filled update request.
Save your changes if you updated the record directly.
🔐 SSO Notes
For Google SSO, the user’s Equip email should match the Google account they select during sign-in.
For Microsoft SSO, the user’s Equip email should match the Microsoft email, user principal name, or preferred username returned during sign-in.
If Require SSO Login is enabled, changing or resetting an Equip password will not fix an SSO email mismatch.
If the user is already locked out, an admin should review the user record and submit Request Email Update if direct editing is not available.
💡 Best Practices
Update the user’s Equip login email as soon as their Microsoft or Google login identity changes.
For SSO accounts, confirm the exact email or username the identity provider returns during sign-in.
Do not rely on an email alias unless it is also the identity used to authenticate with the SSO provider.
After changing an email, ask the user to start from the sign-in page, enter the updated email, and select Next.
❓ FAQs
Can a user update their own login email?
Yes, if they sign in with email and password and have access to personal Authentication settings. Some account setups require admin or Support help.
What if the user signs in with Microsoft SSO?
The email in Equip should match the identity returned by Microsoft during sign-in. If Microsoft returns a new email and Equip still has the old one, the user may not be able to sign in.
What does Request Email Update do?
It opens Support with a pre-filled message requesting a login email address update for that user.
Why can’t I always edit the email directly?
Some users, especially users associated with multiple accounts, require a Support-assisted email update instead of a direct in-app edit.
Will an email alias fix an SSO mismatch?
Not necessarily. If the alias can receive mail but cannot be used to authenticate with the identity provider, Equip may still fail to match the account during SSO.
Related Articles
Managing SSO and Authentication Settings
Resetting Passwords
Inviting Your Team
Adding and Inviting Participants