Deleting a user permanently removes that person and their associated data from Equip when the account and record are eligible for deletion. In most cases, we recommend archiving the user instead by changing their Status to Inactive, and reserving deletion for accidental or test accounts that should not remain in the system.
⚙️ How It Works
Open the user’s profile in Equip.
Go to General.
Scroll to the red Delete [User Name] section near the bottom of the page.
Select Delete [User Name].
In the confirmation modal, review the warning that the action cannot be undone, then select Yes, Delete.
If Equip shows Request Deletion instead, the user has associated records that must be preserved and deletion must be handled through support.
⚙️ Options and Requirements
The delete section is only available when your role has permission to delete users.
You cannot delete your own user record.
You cannot set your own Status to Inactive.
If a Super Admin needs to be removed, another Super Admin must set that person to Inactive. If they are the only Super Admin, they should first assign another active team member the Super Admin role.
Users connected to multiple accounts cannot be deleted from this flow.
Some users cannot be deleted if they have associated records that must be preserved. In that case, Equip shows Request Deletion instead of the direct delete action.
To archive a user instead of deleting them, another authorized admin can update the user’s Status to Inactive in Access.
💡 Best Practices
Do not treat deletion as the default option. In most cases, it is better to archive the user by setting Status to Inactive.
Reserve deletion for accidental or test accounts that should be permanently removed.
Keep at least one active Super Admin on the account at all times.
If deletion is blocked, contact support through Request Deletion rather than trying to work around the restriction.
❓ FAQs
Should I delete a user or archive them?
In most cases, we recommend archiving the user instead of deleting them. In Equip, that means changing the user’s Status to Inactive in Access. Deletion is better reserved for accidental or test accounts.
Can I delete myself?
No. Equip does not allow users to delete their own record.
Can I make myself inactive?
No. Another authorized admin must update your status. If you are a Super Admin, another Super Admin must set you to Inactive.
I am the only Super Admin. How do I get removed?
Assign another active team member the Super Admin role first. The new Super Admin can then set your Status to Inactive.
Why do I see Request Deletion instead of Delete?
That means the user has associated records that must be preserved, so the deletion must be reviewed and handled through support.