Deleting a user permanently removes that person and their associated data from Equip when the account and record are eligible for deletion. In most cases, we recommend archiving the user instead by changing their Status to Inactive, and reserving deletion for accidental or test accounts that should not remain in the system.
⚙️ How it works
Open the user’s profile in Equip.
Go to General.
Scroll to the red Delete [User Name] section near the bottom of the page.
Select Delete [User Name].
In the confirmation modal, review the warning that the action cannot be undone, then select Yes, Delete.
If Equip shows Request Deletion instead, the user has associated records that must be preserved and deletion must be handled through support.
✅ Benefits
Remove accidental or test accounts permanently when they should not remain in the system.
Protect important historical data by preventing self-service deletion when required records must be preserved.
Provide a clear confirmation step before permanent removal.
⚙️ Options and requirements
The delete section is only available when your role has permission to delete users.
You cannot delete your own user record.
Users connected to multiple accounts cannot be deleted from this flow.
Some users cannot be deleted if they have associated records that must be preserved. In that case, Equip shows Request Deletion instead of the direct delete action.
To archive a user instead of deleting them, update the user’s Status to Inactive in Access.
💡 Best practices
Do not treat deletion as the default option. In most cases, it is better to archive the user by setting Status to Inactive.
Reserve deletion for accidental or test accounts that should be permanently removed.
Confirm you are viewing the correct user before deleting, because the action is permanent.
If deletion is blocked, contact support through Request Deletion rather than trying to work around the restriction.
❓ FAQs
Should I delete a user or archive them?
In most cases, we recommend archiving the user instead of deleting them. In Equip, that means changing the user’s Status to Inactive in Access. Deletion is better reserved for accidental or test accounts.
Can I undo a deleted user?
No. Equip warns that deleting a user permanently removes that person and their data, and the action cannot be undone.
Why do I see Request Deletion instead of Delete?
That means the user has associated records that must be preserved, so the deletion must be reviewed and handled through support.
Why don’t I see the delete section at all?
The delete option only appears when your role has permission to delete that user and the user is eligible for deletion.
Can I delete myself?
No. Equip does not allow users to delete their own record.
Can I delete a user who belongs to multiple accounts?
No. Users associated with multiple accounts are not eligible for deletion from this workflow.
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