The Office Hours feature in Equip allows team members to set specific timeframes when they are available and unavailable, such as during off-hours or other out-of-office periods. This feature helps reduce disruptions and manage expectations by limiting notifications during those times, especially late-night or out-of-schedule communications. If a student directly mentions a person who is out-of-office, with the @ mention functionality, the out-of-office person’s auto response will be posted in the chat room.
Enable Office Hours
1. Navigate to Availability Settings
Click on your profile photo in the top-right corner of the dashboard
Select My Profile from the menu
Click on Availability on the left hand menu
2. Enable Office Hours
Toggle on Enable Office Hours to activate the feature.
3. Create your Out of Office Response
In the Away Message text box, type out the response message you would like to send
This message will display when you are contacted outside of your set Office hours
By default, a general away message will be used if you do not edit it. The away message can have links, phone numbers, and email addresses in case you want to tell the user to contact someone else in case of emergency.
4. Choose your Office Hours
Check the box next to each day in which you are available for the week
When a box has been selected, you will be prompted to set a From and To time
Update the times to reflect your availability window
Ensure your From time is before your To time or you will receive an error when saving
5. Save your Changes
Select the Save button to update your profile with your new Office Hours
Updating Office Hours and Away Message
1. Navigate to Availability Settings
Click on your profile photo in the top-right corner of the dashboard
Select My Profile from the menu
Click on Availability on the left hand menu
2. Edit your Response
In the Away Message text box, edit your response if you would like to change it
3. Edit your Office Hours
Deselect or Select any of the days to change your availability
Edit the From or To time to change the times your office hours
4. Save your Changes
Select the Save button to update your profile with your new Office Hours and/or Away Message